Chrono24 Buyer Protection: What's Included

For orders processed via Trusted Checkout: If you would like to return an item, please either call (+1 646-887-3560) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.

Many listings offer payment processing on Chrono24. In these cases, you transfer payment to a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can learn more about Chrono24 payment processing here:

• Buying from a commercial dealer.
• Buying from a private seller.

If you're unable to process your payment using Chrono24's escrow account, please note the following:

You can likely find other trustworthy escrow services in your own country. Make sure to research the escrow service thoroughly before making a final choice.

Both buyer and seller must agree to the use of an escrow service. Please only accept information the escrow service provides directly to you. Do not rely on emails forwarded by the seller.

Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. The Trusted Seller seal is further evidence of a dealer's trustworthiness. We immediately suspend any dealer proven to be offering fakes or replicas.

If you're concerned about a watch's authenticity, research its current market value. Watches from luxury brands like Rolex, Breitling, and others rarely sell for only a few hundred dollars. If you have any doubts, you should refrain from making a purchase. Prices that seem too good to be true probably are. Instead, you should report your concerns by clicking the "Report a suspicious listing" link on the listing page.

Please note that authentic watches are sometimes repaired using replacement parts. These components are not always a 1:1 match with those used in the original. Non-original components are especially common in vintage watches. In such instances, the dealer must indicate all replacement parts in the listing.

Many listings offer payment processing on Chrono24. In these cases, you can either pay by credit card or bank transfer. Your money goes into a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly

You can find further information about paying via Chrono24 here:

• Buying from a commercial dealer.
• Buying from a private seller.

If you're unable to process your payment using Chrono24's escrow account, please contact the seller directly to discuss payment details.