Chrono24 Buyer Protection
Secure your purchase with Chrono24's free Buyer Protection: Verified dealers, payment via an escrow account, and an Authenticity Guarantee.
Verified Dealers
Security and trust play a major role in the purchase of a luxury watch. That's why we review all of our dealers according to strict quality criteria before they're allowed to list watches on Chrono24. This includes comprehensive identity and integrity checks as part of the registration process.
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Payment via Trusted Checkout
The amount due is paid to an escrow account, where it is kept safe until you have your dream watch in your hands. Only then is the money released to the seller. Trusted Checkout is free for you as a buyer. All listings that offer payment processing via Trusted Checkout are marked accordingly.
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Insured Shipments
Dealers ship every order fully insured and with a tracking number. You can view your order's current status every step of the way in your Chrono24 account up until the moment it arrives in your hands.
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Authenticity Guarantee
If you have any doubts about the authenticity of a watch purchased from a dealer on Chrono24, please get in touch with us using our contact form within 14 days of receiving your order. We'll help you find the best possible solution together with the dealer. In the unlikely case that one can't be found, you'll receive a refund.
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Personalized Support in Multiple Languages
Our support team speaks 22 languages and would be happy to offer you any guidance they can throughout the entire purchasing process. Whether you have questions about a particular watch or the purchase itself, the Chrono24 support team is always available to assist you to the best of their ability.
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Easy Returns
If the watch isn't delivered or deviates from the description given by the dealer, you can receive a refund from the escrow account.
No matter what happens, we are here for you! For example, if you are unhappy with an order paid for via our free Escrow Service, you can receive a direct refund for the full purchase price. Should you decide to return the item, you will receive your money back quickly and easily – all at no risk to you.
About Us
Chrono24 has been shaping the luxury watch trade and setting new benchmarks since its foundation in 2003. Over 290 employees in Karlsruhe, Berlin, New York, and Hong Kong work every day to improve our marketplace and offer first-class customer service to both buyers and sellers of luxury watches.
Unique: Chrono24 in Numbers
Chrono24 is the world's leading marketplace for luxury watches. Find your next watch among over 475,000 listings, or sell a watch to one of the over 500,000 watch enthusiasts who visit our site every day.
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The leading luxury watch marketplace since 2003
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Sellers from over 100 countries
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Buy and Sell Watches Worldwide
Buy
Attractive listings from sellers in over 100 countries: On Chrono24, we guarantee you'll find a watch that completely enthralls you – from classic automatic watches to rarer collector's items.
Sell
Every month, over 9 million watch enthusiasts search for their dream watch on Chrono24. Find the right customer for your timepiece, whether you're a professional watch dealer or private seller.
