Chrono24 Buyer Protection

Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+852 3709 0790) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.

If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.

Many sellers offer payment via Chrono24. Your payment goes to a secure escrow account, where it safely remains until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can find further information about paying via Chrono24 here:

• Purchasing from commercial dealers.
• Purchasing from private sellers.

If the seller doesn't offer payment via Chrono24, please note the following:
The following escrow services are for reference only; they are not official recommendations from our site: www.escrow.com and www.eco-treuhand.de (German-language site only). There are other legitimate escrow services based in your own country. Please make an informed decision when choosing an escrow service.

To use an escrow service, the buyer and seller must both be in agreement. If you decide to use an escrow service, please contact them directly for all information. Do not rely on forwarded e-mails from the seller.

Trusted Checkout warranty conditions are in accordance with the law. An extended warranty is not provided.

Many sellers offer payment via Chrono24. You can either pay by credit card or bank transfer and your money goes to a secure escrow account, where it remains safely until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly.

You can find further information about paying via Chrono24 here:

• Purchasing from commercial dealers.
• Purchasing from private sellers.

However, every seller decides for themselves which payment methods to offer. Please contact the seller directly to discuss payment details. Sometimes the seller lists the available payment methods in the watch description.